Shipping & Returns
How your order travels to you, and what to do if something isn't right.
Getting it to your door.
Every order is hand-checked and wrapped in the studio before it ships. Because so much of what we make is handmade or seasonal, please allow a little time for each piece to be prepared with care.
Processing time
- In-stock pieces, including The Seasonal Home Garland, ship within 2 to 4 business days.
- During the holiday rush (November to December), order early; we'll always post current cut-off dates on the site and in the announcement bar.
Rates & delivery
- Flat-rate shipping is calculated at checkout based on size and destination.
- Once shipped, most orders arrive within 3 to 7 business days. You'll receive tracking by email.
- We ship within the United States only, no international orders at this time.
Local pickup & styling
Custom garlands, wreaths, and any in-home styling pieces are delivered and installed as part of your styling package, so no shipping is needed. Local clients may also arrange pickup for shop orders.
If something isn't quite right.
I want you to love what arrives. If a piece isn't what you hoped, here's how we'll make it right.
Returns
- Unused, undamaged items in original packaging may be returned within 30 days of delivery.
- To start a return, email theseasonalhomestylistreturns@gmail.com within 30 days and I'll send return instructions.
- Return shipping is the customer's responsibility, and original shipping is non-refundable, unless the item arrived damaged or incorrect.
- Refunds are issued to the original payment method within 5 to 7 business days of receiving the return.
Non-refundable items
- Gift cards and digital products (including The Business Toolkit) are non-refundable.
Damaged in transit
If your order arrives damaged, please email a photo within 48 hours of delivery and I'll arrange a replacement or refund right away, with no need to return the damaged piece unless I ask.
Questions
Anything unclear or not covered here? Email theseasonalhomestylistreturns@gmail.com or use the contact page. I'm happy to help.